FAQ’s

ABOUT HOD.LIFE



A: HOD.life is new-age, innovative solution to address all your basic healthcare needs right at your workplace and on the go. A 20 minute sitting on HOD.life's connected health station provides a comprehensive preventive health check, personalized recommendations for health and wellness products and experts on call for coaching and consultations. It makes healthcare easily accessible and provides an entire spectrum of services at your convenience, on-demand. With the mobile app, health and well-being management is at your fingertips.


A: The HOD.life health check is an easy, quick and reliable way to screen and track your health regularly. Knowledge about your health risks empowers you to make informed decisions to improve your lifestyle & wellbeing, in turn reducing your risk for chronic diseases.

Based on your health risks, the HOD.life ecosystem sends you personalized recommendations for food, fitness, coaching, nutrition and diagnostic products and services, available on the HOD.life App and at the Station.

Your health risks and your engagement with the HOD.life ecosystem feeds into a unique health score, called the MEW score, which keeps you motivated to achieve your goals. Contact us for a demo [Link]


A: The MEW (Motivation, Engagement, Well-being) Score is a personal health score that keeps ticking up as you return to the station to set your goals, track your health and connect with experts. Re-engagement becomes fun as you get personalized recommendations to meet your health goals and measure your outcomes with MEW. This score is out of 10 and is a percentile that compares your Motivation, Engagement and Well-being with those of others around you. So get Motivated, stay Engaged and improve your Well-being (and bragging rights)!


A: Every time you re-engage and interact with HOD in any way, you are working towards your health and this contributes your MEW score. The more you engage and the more you invest in healthcare products and services, the more good you are doing for yourself and your health. This will be reflected by an improvement in your MEW score.


A: There are several benefits of using the HOD.life station including:

  • Increased awareness: the platform will facilitate your understanding and awareness of all the important health parameters that you need to keep track of. It will also teach you more about what the major health risks are and help you improve your health habits
  • Save time: You will save a lot of time by having doctors, counsellors and nutritionists available on call to answer your everyday concerns and queries. You will no longer have to spend time browsing through scores of products and services as HOD’s data-driven intelligence will recommend only the best suited solutions
  • Health on demand: You will be able to access your health anytime, anywhere without having to make special appointments and take time off. You will also get personalized recommendations for products and services that will help you manage your health and well-being
  • Economic benefit: The long term benefits of being aware of your health status and risks are innumerable. You will save a lot on major long-term expenditures if you manage to make early healthy changes. In the future, your MEW score trends may also convert to financial benefits like employment bonuses, insurance discounts and a world of redemption possibilities


HEALTH TESTS

A: In total, there are about 18 tests that can be done at the HOD.life station. These include various preventive testing groups:

  • Body vitals: temperature, pulse and SpO2
  • Body measurements: height, weight, waist and hip circumference, Waist:Hip ratio, Waist:Height ratio, Body Fat %, Visceral Fat, skeletal mass, resting metabolism, BMI (Body Mass Index), IBW (Ideal Body Weight)
  • Cardio-metabolic disease screening: ECG, andom blood sugar, blood pressure, cholesterol & triglyceride
  • Lung function test


A: HOD.life has selected a very comprehensive range of tests that, when taken together give a well-rounded view of the individual’s vital health data and are good indicators of potential future risks.
HRA: Health Risk Assessment questions are part of the HOD.life experience. These are questions that doctors and health experts often ask repeatedly but HOD.life uses them to assess your risks further and they also contribute to the MEW score.

Body analytics and BMI:
HOD.life’s impedance scale allows for complex body analytics including weight, body fat %, body water %, BMI and more. Taken together, these give a good indication of a person’s physical fitness. Since increased BMI and body fat can themselves be the cause of multiple other problems related to the heart, diabetes, bones and muscles, it is good to be aware and set goals for these parameters.
Blood Sugar(Glucose): Diabetes is one of the most complex, and detrimental chronic lifestyle diseases of our time. Early detection and awareness about one’s blood glucose levels is essential to mitigate the risk of developing diabetes and its related complications later on. Those with diabetes also benefit from regular checks of their blood sugar in order to monitor whether their efforts to control their sugar levels are making a difference.
Cardiac (Heart Health): HOD.life does several tests related to heart health and cardiac risk. Blood pressure: Increased blood pressure can be an early indicator of potential heart risk or a sign of significant stress (which is a risk for heart disease). It is important to be aware of BP levels and to check them regularly if they are high.

Cholesterol/Triglycerides:
These tests usually comprise a lipid panel which is another important factor in heart health and risk assessment. Increase in these parameters can often be associated with poor heart health in the future. HOD.life’s non-fasting, finger prick test is a good way to get screened and know whether further investigation is needed.
ECG (Electrocardiogram) and pulse rate: ECGs are used to measure the electrical impulses in the heart as it beats. HOD.life’s single lead technology allows for a simple screening and assessment with a medical grade ECG that would otherwise require far more time and effort to obtain. Along with this, the pulse-rate i.e. how many times the heart beats per minute is a good screen for heart health. Blood Oxygen Saturation: This indicates what percentage of the haemoglobin in blood is carrying oxygen. Lowered levels can be a significant risk factor.


A: All devices used at the HOD.life station are globally accredited with certifications such as USFDA and CE. The purpose of these devices is to help carry out initial screening for health risk assessments and prevention of disease. In spite of their accuracy, measurements should not be construed as diagnosis without the consultation of a qualified physician. If you do require further diagnostic tests to be done, you can view HOD.life’s recommendations for you that are available with our preventive health check and diagnostic service partners and select the one that suits you most.


A: You can compare your readings with the normal reference ranges available with the Pilot. At the end of each session, a report (e-mailed to you) will also give you a basic understanding of each parameter and its ranges. We recommend that you connect with an expert on HOD.life or consult your personal physician for a better understanding of the results.


A: All health tests offered at the HOD.life station are done using devices that are globally accredited for quality, accuracy and efficacy. However, these tests are offered for health screening or self-monitoring purposes, and should not be used to arrive at a clinical diagnosis. When you see an abnormal reading, you may ask for a re-test. Incase the re-test values are also abnormal or you are not satisfied, please consult your primary care physician for further investigations or management.


A: If you feel your readings are wrong or if you are not satisfied, you can repeat the test at the HOD.life station at minimal cost. If the values are consistent with each other, then you may choose to go for further diagnostic investigations at HOD.life partner labs or any diagnostic center of your choice.


A: The HOD.life health station tests are meant for screening purposes and not diagnostic results. However, we recommend you visit a diagnostic center and get the test profile recommended by your doctor. You can chose a HOD.life partner lab or a diagnostic center of your choice to provide test packages through the recommendation portal that can be bough through HOD.life’s marketplace and redeemed at participating partner sites.


A: HOD.life uses state-of-the-art point of care devices that each relies on specific biological markers and technology that provides quick, immediate results for health screening. The HOD.life tech platform integrates test devices to secure cloud using low-energy Bluetooth and WiFi. This helps generate a report within seconds of completing a HOD.life session.

On the other hand diagnostic labs use procedural elements to draw and profile your blood, which needs to be processed in a clinical setting.


A: Factors that can affect test results vary by the type of test but generally can be affected by:

Food intake: For some tests that require blood like blood sugar, cholesterol, triglycerides, the time of food intake can play a role in your readings.
Device and test administration error: the following may lead to less accurate results
Operating conditions: temperature and humidity
Technical: Bluetooth and WiFi connectivity
Human error: procedural lapse related to user or operator Physical fatigue, stress, dehydration While care is taken to minimize these errors, it is possible for them to occur.


GETTING STARTED

A: Simply walk up to the HOD.life station at your workplace. If you can’t find it, just ask your colleagues, the proactive ones will know! At the station you will find a friendly operator, the HOD.life Pilot. They will guide you through the simple steps to begin your HOD journey. Getting started is as simple as signing up on Facebook, just input your details and then sit back, relax and allow the pilot to guide you through your experience.
If you do not yet have a HOD.life station at your workplace, write to connect@hod.life or find HOD.life on Facebook and share #HODupmyworkplace


A: Yes, you can download our app and book and appointment, if the feature is not available, you can walk up to the health station to book one with our operators. Sometimes the station maybe free and you can start your session right away. :) The HOD pilot will always be at the station to help you with your healthcare checks and engagement to improve your overall wellbeing.


A: The easiest way to start is if your employer is offering vouchers that you can redeem at the HOD.life station. If your employer is not offering these vouchers, or if your voucher credit is over, approach the station Pilot for help on how to load your HOD wallet.


A: The timing of a session may vary from user to user based on how much they wish to engage with the platform. A basic session may take about 15-20 minutes but if someone wishes to speak to an expert on-call, or buy a recommended product, it may take longer depending on the consultation topic and concerns raised by the user.


A: No. All tests will only be done the first time you visit the station. On subsequent visits you can choose only the tests you want.


CONSULTATIONS

A: You can simply find your main problem area such as “Digestive (GI) System” and tap on the specific issues such as “indigestion” or “acidity” or as many as apply to you. You will then see a list of experts who can help you address those issues. You can browse the list and view their profiles to choose whom you would like to speak with. The last step is to confirm your call on the app and continue your consultation on the go.


A: Doctors and experts have their own individual fees based on their expertise and experience. These fees are set as per every 5 minutes of call time and can be viewed on the expert’s profile page while choosing the expert.


A: HOD.life curates the best-in-class experts with a rich background in healthcare. You will also be able to browse through the experts’ profiles which will contain details of their qualifications, experience and other credentials.


PRODUCTS AND SERVICES

A: You must use your HOD wallet to purchase products and services from HOD.life. There are three ways to load your wallet:

  • Vouchers: Redeem vouchers from your employer on the HOD platform
  • Cash: Approach your HOD pilot with the amount you would like to load and then wait for your HOD wallet to reflect this
  • Credit Card: Swipe your card at the HOD.life station to add more money to your HOD wallet


OTHER INFORMATION

A: The cancellation and return policies apply on a case-to-case basis based on the product or service partners. Please read terms and conditions carefully.


A: No. In case of emergency please contact your physician or an emergency medical services provider.


A: The same reason you have wheels on a suitcase.
The same reason you use water coming out of a tap.
The same reason you want to visit the eiffel tower.
The same reason you watch a great movie in a cinema hall with popcorn

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